Hi,
Thank you for contacting Amazon Flex. We’re sorry to hear about your situation and understand sometimes things happen.
After reviewing your account, we see that we’ve already made multiple exceptions in the past when you couldn’t deliver during a scheduled block due to an unexpected situation.
As a result, this will remain in your delivery history, but it won’t impact your eligibility to deliver with Amazon Flex unless it continues to happen repeatedly.
The Amazon Flex Team.